Shipping & Returns - HDGenius
Where we ship:HDgenius Inc provides FREE standard US shipping now. Kindly note that do not ship to Alaska/ Hawaii, APO/FPO, and US Protectorates.
Using FREE standard shipping by UPS, orders will be delivered within 5-10 business days (excluding weekends and holidays) from the date of purchase.
For Alaska, Hawaii, APO/FPO, and US Protectorates customer, kindly check Amazon, Newegg or our dealer website to check if available.
How to track your orderUsually we will send you an email with tracking No when your order shipped with email address when you order from us.
You can also use the order No and email address to track the order status. Kindly click Order Tracking
If there is no shipping information available, pls send email to firstname.lastname@example.org for help.
We replace a brand new exchange unit within 30 days for our DOA products(we will cover the two-way shipping cost)
One month to 1 year repair after purchaseThe buyer should prepay one-way shipping for repair service.
HDgenius will pay one way for product defect or manufacture malfunction for no DOA within the warranty time.
How to request a return:1, Call HDgenius customer support at (408)837-7101 in the US
2, Get an RMA No by providing below document
A.Copy of the dated sales receipt
B.Your name and Address
C.The product ID No
D.A description of the problem