Frequently Asked Questions - HDGenius's order related terms and conditions 

How can I get coupon code from your website?

We will display coupon code on the top banner pictures; also, we provide the exclusive higher discount coupon code in the newsletters for subscribing members ONLY. 

We publish and update the coupon codes on some hot coupon/deal site like Dealspotrcouponbirds, couponannie and more.

Where you ship ordered internet photo frames?

Usually, we ship from our US office at 4633 Old Ironsides Drive #270, Santa Clara, CA.

Did you charge for the shipping?

No, all of our Hdgenius wifi internet picture frames are FREE to ship to most US address( EXCEPT Alaska/ Hawaii, APO/FPO, and US Protectorates) by UPS standard service

How can I get support when I met some problem with your internet photo frame?

Don't hesitate to call (408)837-7101 to get instant help, or email to with a picture and description of your problem; our helpful customer service team will do their best to solve your problem.

When can I get a refund when return the product?

Once we receive your product, a refund is initiated. Your refund will be returned the same as your original payment. For credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

For Paypal payment, the refund will send to your payment Paypal account within 1-3 business days.

HDGenius Wifi Internet Photo Frame Questions

What is the resolution of the display?

The 7"    WiFi Internet photo frame HDGenius07 in a resolution of 1024x600 pixel;

The 10"  WiFi Internet photo frame HDGenius10 in a resolution of 1280x800 pixel (HD);

The 13"  WiFi Internet photo frame HDGenius13 in a resolution of 1920x1080 pixel(Full HD).

What kind of LCD Hdgenius WiFi picture frame use?

Hdgenius 7",10" and 13" wifi digital photo frame use premium A+ grade LED backlight IPS panel from the top suppliers. You can view from almost all angles to get best experience.

Can the frame be positioned in landscape or portrait orientation?

Yes, the Hdgenius digital frame uses built-in G-sensor and will automatically rotate the photos, so they are appropriately displayed when the digital frame is in the landscape or portrait orientation.

How many pictures can 4GB built-in storage hold?

The photos sent to the digital frame usually around 400K, 4GB built-in flash can hold 10 000 photos. That means it needs around 3 years if you send 10 photos every day to fill the 4GB flash of the Hdgenius picture frame.

How do I display photos from an SD or USB memory card?

When the USB or SD card is installed, the Hdgenius digital frame will automatically include the photos on USB/SD cards in the frame's album.

Depending on the number of photos already download and store to the frame it may take a few seconds for the picture frame to start displaying the new images on the USB/SD card.

Can new photos be sent to the frame when an SD or USB card is installed?

Yes, you can send photos to the digital frame at any time.

How long does it take for the frame to display a photo sent to it from the phone app?

It depends on the WIFI connection strength/speed and the number of photos you send. If the WIFI connection is good, the pictures will display on your Hdgenius wifi frame in real-time.

What happens if a photo is sent to a frame that is "offline"?

Photos will be automatically downloaded to the frame once the frame re-connect to the WI-Fi within 7 days.

If the frame was connected after 7 days of sending, you need to resend the photos.

Can I use the same app to connect to multiple WiFi frames in different locations?

Yes, you can connect and send to multiple frames in different states or even different countries. 

To add additional frames to your smartphone app, select “Pair frame” from the main menu, and scan the QR code or enter the frame ID and password to pair.

You can send the same pictures to different picture frames at the same time, you can send different photos to different Hdgenius photo frames separately.

How many Wi-Fi photo frames can Hdgenius APP pairing?

Hdgenius APP can pair as many as 15 HDgenius WiFi Internet Photo Frames.

COMPANY Terms of Use Privacy Policy SUPPORT Shipping & Returns Warranty FAQ Blog Find Us on Social
CONTACT 4633 Old Ironsides Drive #270,
Santa Clara, CA 95054
Have a question to help?
Download the Hdgenius App
SUBSCRIBE Access exclusive offers, news, and more.
We respect your Privacy and never sell or rent our subscriber lists. Subscribe will not result in more spam! We guarantee it! By clicking 'SUBSCRIBE' you agree to the Terms of Use and Privacy Policy.